Does your company actively promote the reporting of problems?

In many companies there’s a culture of hiding problems. This is often a result of managers blaming subordinates and implementing harsh measures against staff who may be responsible for the problem. It’s important to foster a spirit of openness and ensure people understand it’s not about blame, but rather about solving the problem, and being aware of a problem as soon as possible in order that mitigating measures can be implemented.

Of course where an individual has performed poorly, disregarded company policies and procedures or participated in fraudulent activities it will be necessary to institute the appropriate disciplinary procedures.

Unfortunately no matter how well projects are planned, or how well the company is run, problems will arise. It's essential decisive action is taken quickly to prevent the problem becoming bigger, and to resolve the issue.

Regrettably many problems only come to light when it’s too late to solve or mitigate them – possibly jeopardising the survival of the company