Construction companies sometimes make mistakes or produce work of an inferior quality on their projects. This work has to be rectified which costs money and time. However, in many cases this work isn't done properly which then increases the original cost. How important is quality on your project I’ve often seen construction repairs and rectification work done hurriedly, sometimes even in secret – after-hours. This is obviously unacceptable and results in additional costs. Don't end up with unhappy clients. #constructionquality #constructiondefects #constructionmanagement Repairing construction defects1. Repairs must be done correctly so that the structural integrity of the structure isn’t impacted and in such a way that it’s aesthetically acceptable. Poorly executed construction repairs have to be redone, either during the construction period or, sometimes, long after the project has been completed. 2. Usually the repair process must be approved and witnessed by the client’s representative and they’ll often insist the work is redone if they haven’t approved the method. "repairing a defect badly often results in additional costs when the problem must be repaired properly later" Fixing construction defects correctlyThere are often different ways of fixing a problem and the contractor must select one taking into account: 1. the aesthetics of the repair (it’s often cheaper to do a patch job, which may however look terrible and be a constant reminder to the client of the contractor’s mistake) 2. the cost of the repair, although cheapest isn’t always best 3. the durability of the repair (you don’t want to have to return to fix the problem again) 4. delays the repairs cause the construction project 5. disruptions to the client’s activities 6. the client’s acceptance of the repair method 7. the structure’s integrity Not repairing defects properly causes problems later Sometimes the best solution is to demolish the structure completely and rebuild it correctly. The true costs of poor quality construction #constructionprojectmanagement #constructionprofessionals (An extract from the book; 'Building a Successful Construction Company: The Practical Guide' by Paul Netscher) © 2022 This article is not to be reproduced for commercial purposes without written permission from the author. "Great book" (Reader Amazon UK) Do you want to learn how to manage construction projects successfullyPaul Netscher has written several easy to read books for owners, contractors, construction managers, construction supervisors and foremen. They cover all aspects of construction management and are filled with tips and insights. Visit to read more. The books are available in paper and ebook from most online stores including Amazon. construction management construction project management
10 Comments
Gethyn Jones
25/1/2015 09:31:35 am
i have seen and experienced this so many times in particular when the schedule is tight, however long term it most definately costs more and the contractor looses credibility and repeat business
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Paul Netscher
6/2/2015 07:44:31 am
Gethyn unfortunately we've probably all been guilty of this at some stage - schedule at any cost!
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Stuart Norton
28/1/2015 05:22:05 am
#1 reason clients leave - PPP
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Paul Netscher
6/2/2015 07:42:37 am
Stuart I think many construction companies don't realise the damage caused to their reputations by poor quality work.
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Rob Hargroves
6/2/2015 05:21:13 am
Thanks for the interesting post.
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Paul Netscher
6/2/2015 07:40:49 am
Thanks for your comment. Unfortunately most repairs aren't tracked on construction projects. If they were, I think many contractors would be shocked at the wasted money.
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Howard Leeson
15/5/2015 11:01:53 am
All,
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Paul
16/5/2015 02:24:59 am
Hello Howard, some months ago there was a discussion on LinkedIn in the group 'Quality in Construction' where a few people mentioned they had research on the cost of rework on construction projects. I looked quickly for this conversation but couldn't find it.
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3/5/2021 11:15:25 am
You made a good point when you shared that it is important to repair a damaged structure before it gets worse. My friend just mentioned the other day that she is worried about the structure of her house as it seems to damage due to extreme weather conditions. I will suggest to her looking for a reliable service that can help fix the issue.
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25/5/2023 07:37:16 pm
I liked how you wrote that construction defects may cause delays in the project. My friend wants to ensure construction defects are fixed. I should advise him to hire a construction defect expert to ensure quality work.
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