Will your project be 100% complete when it's finished? Well that appears to be a stupid question? If a project’s complete, that means it’s finished? Yet many contractors finish a project – hand it to the owner, but then spend months, maybe even years, completing snags and defects. They tell everyone the project is finished, but it’s not.
Many years ago, while on business, I stayed at a hotel which had just been constructed for a major hotel chain. I was surprised to see so many construction workers still working in and around the hotel. Later that night as I showered I was dismayed that water from the shower ran across the whole bathroom floor, soaking everything in its path. I tried to form a dam with the towels and bath mat to keep the water in the shower, but without much success.
Over the course of the next 18 months I stayed at the hotel on many occasions while visiting my own construction project, which we completed in this time. I stayed in many different rooms and most had a similar problem with the shower, together with other snags or punch list items. Over time the number of workers from the original contractor diminished, but there were still some repairing defects when I last stayed there. The construction period for the hotel had been less than 18 months, but here they were still repairing defects 18 months after the hotel had been opened! Imagine what that cost?
But now in the city where I live this almost seems to be the norm. We own an apartment in a large building, and it took 4 years for the builder to repair leaks on balconies, and 6 years after it was completed the owners are still battling with the builder to resolve the leaking swimming pool. A similar story is repeated in many other apartment blocks.
So where does it go wrong?
Owners don’t help quality problem when they:
Designers exacerbate the problem by:
Ultimately the quality of construction rests with the contractor. But contractors are often their own worst enemy. Contractors:
Do you know what poor quality costs your project and company?
Owners think that poor quality doesn’t cost them anything – after all, the contractor will rectify the problem. But it does cost the owner.
The contractor often does not even begin to understand the costs which are usually far more than just monetary.
The action of all parties can negatively impact quality. It’s in all the parties’ interests that they understand the actual costs of poor quality.
Snag, or punch list items should be attended to as the construction project proceeds, preferably by the person responsible for the defect. These items should be tracked so they aren’t repeated. They need to be closed out as soon as possible so the project is completed and staff can move off site.
The information is this article is adapted from the author's acclaimed books ‘Successful Construction Project Management: The Practical Guide’ and ‘Building a Successful Construction Company: The Practical Guide’. Both books are available in paperback and e-book from Amazon and other retail outlets. Read Reviews. Read more about Paul Netscher Want to contact Paul send a message Contact See how Paul Netscher can help you on the services page.
This article was first published in www.accedeglobal.com
© 2015 This article is not to be reproduced for commercial purposes without written permission from the author.
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The opinions expressed in the attached articles are those of the writer. It should be noted that projects are varied and different laws and restrictions apply which depend on the location of the contractor and the project. It's important that the reader uses the supplied information taking cognisance of their particular circumstances. The writer assumes no responsibility or liability for any loss of any kind arising from the reader using the information or advice contained herein.
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