Some time ago I watched a program called Resort Rescue followed by Hotel Impossible. The programs visit hotels which are performing poorly and suggest improvements. Now I know there are many similar programs from reviving restaurants, businesses, hotels, shops, etc. Many follow similar lines. But can construction learn from them?
In these programs the hotels were generally a mess and the rooms were sometimes dirty and in a poor state of repair. Service was poor – sometimes even rude. Customers were writing bad reviews. I’m sure you wouldn’t have stayed there!
In one program they installed cameras around the hotel to record what employees did as they went about their work. What happened shocked owners. Employees were seen stealing liquor, smoking pot and drinking alcohol on duty, they goofed off watching their favorite soaps on TV instead of cleaning the rooms. One chef microwaved all the food (including burgers). Others were disinterested, provided poor customer service and did whatever they wanted.
"Do you know what your employees are up to while they should be working?"
It got me wondering – do you know what your employees are up to while they should be working? Are they stealing from you – both physically as well as company time? Are they doing their work safely, productively and delivering the quality product both you and your customers expect? Corruption, Fraud and Theft in Construction
Now I’m not advocating you rush out and install cameras around your construction projects, even though this might provide interesting information. But every good project manager, supervisor and construction manager knows what their crews are doing. They’re regularly in the field checking quality, safety and productivity. They know when someone in the crew is goofing off, arrived late or left early. Generally good managers have a decent relationship with their crews and know when something isn’t right. Are you a manager who sits in the office doing paperwork and attending meetings, or are you out in the field a couple of times in the day?
"Some managers walk the project but fail to see obvious problems because they aren’t paying attention to what's going on."
I also know some managers that walk the project but fail to see obvious problems because they aren’t really paying attention to what's going on. Maybe they don’t know any better, but often it’s just because they’re preoccupied with their own world – a world of telephone calls and meetings.
Watching these programs reminded me how most of our problems in construction are caused by people. Although the hotel industry may seem distant from construction, I was surprised by how many problems were similar. I guess most industries have similar people related problems.
How people can wreck your construction project and your company.
"I’ve seen construction companies employ or promote people to positions they weren’t capable of filling."
"Proper safety and quality controls and checking needs to be set-up on your projects."
"Look at the product you are selling and ask yourself if you are a customer would you be satisfied with what you are offering."
Now all of the above could have applied to most businesses, and in particular to construction.
But good employees are the glue that holds your project together
What was also very apparent from the hotels was that many employees did a fantastic job, sometimes going beyond the call of duty. Without their loyalty and dedication the hotel would have closed. They were the very glue holding everything together. Yet, owners don’t always appreciate how valuable these employees are. They aren’t adequately rewarded – often not even being thanked. Their conditions of employment are poor. They aren’t given opportunities to take on more responsibility, to grow and to add more to the company.
Learn to recognise these diamond employees and look after them. The more diamonds your company has the more rewards you’ll get. Don’t let a diamond slip through your fingers.
Construction project rescue
Using the lessons above why don’t you start your project rescue plan. Let’s try construction project rescue, or maybe construction company rescue. Begin by having a good look at what your crews are doing. Are they delivering the project with the desired quality, safety and productivity? Do you have the right people in the right positions? Do they know what’s expected from them? Do they have the proper training? Are you utilising the best systems and equipment? Are you delivering a product that your customers want?
Maybe it’s even time to call in an expert? Fresh eyes often see the obvious problems which you miss because you accept them as normal. Well, the old normal isn’t the new normal. Take action now to rescue and improve your construction projects.
#constructionprojects #constructionpeople #construction #constructionmanagement
This article was first published on the ClockShark website - Get The Industries' #1 Time-Tracking AppRunning a field service or construction business takes coordination and a great team. With ClockShark you get the industries' #1 timesheet app
"Take action now to rescue and improve your construction projects."
Paul Netscher has written several easy to read books for owners, contractors, construction managers, construction supervisors and foremen. They cover all aspects of construction management and are filled with tips and insights.
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The opinions expressed in the attached articles are those of the writer. It should be noted that projects are varied and different laws and restrictions apply which depend on the location of the contractor and the project. It's important that the reader uses the supplied information taking cognisance of their particular circumstances. The writer assumes no responsibility or liability for any loss of any kind arising from the reader using the information or advice contained herein.
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