Will your customer be satisfied with their project?
Children in many parts of the world will be getting excited that Christmas is near. Time to receive presents. I’m sure we all remember receiving presents as kids – whether for Christmas, a birthday or another holiday occasion. There’s always the anticipation of what we’ll get, and the excitement of unwrapping the present. Some adults still get excited at the thought of receiving a present. Tearing open the paper to see what we got. But all too often disappointment follows! It’s not that new train set or computer – just some boring socks, or maybe another multi-hued tie? Or, if it is a new computer, it isn’t the model we wanted? Then there are the presents that don’t fit, those that break after the first few uses. Some gadgets and toys require loads of batteries and they are more expensive to run than they were to purchase. Sometimes even when we get the present we were hoping for we become bored with it and it eventually lies forgotten at the back of the cupboard or ends up on the trash pile.
How often are we disappointed when we open our presents?
When your customer receives their completed project they’ll be just as excited. Will that excitement be followed by disappointment, just the same as that little child who didn’t receive the present they were really hoping for?
What will your customer receive when they get their completed project?
It’s important that our customers are happy with their project. Disappointment will linger long after the customer moves in – sometimes even for the life of the project. It’s often the contractor that will be blamed for this disappointment. This disappointment may lead to the customer withholding money, calling the contractor back to rectify defects and problems and the customer not using the contractor on their future projects. In some cases the customer may even institute legal action against the contractor, and of course, in almost all cases the customer will harm the contractor’s reputation by telling everyone how disappointed they were with their project and the contractor.
So what will your customer receive?
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The opinions expressed in the attached articles are those of the writer. It should be noted that projects are varied and different laws and restrictions apply which depend on the location of the contractor and the project. It's important that the reader uses the supplied information taking cognisance of their particular circumstances. The writer assumes no responsibility or liability for any loss of any kind arising from the reader using the information or advice contained herein.
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