Why do we have poor quality in construction?
Recently I wrote an article ‘The True costs of Poor Quality Construction’ and how poor quality results in many hidden costs that contractors don’t fully understand.
Many readers took the time to comment on the article and I am grateful for their feedback. Several people blamed the client for squeezing the contractor to provide a cheap price. There were other comments that clients were lowering the quality bar and were more accepting of poor quality. Now there is no doubt that in some cases clients award the contract to the contractor with the cheapest price – irrespective of whether the contractor has the experience, resources or knowledge to deliver a quality project. Disconcertingly, some also pointed out that in some countries corruption of the tender process also lead to unsuitable contractors being awarded projects they weren’t capable of delivering to the required standards. Further corruption meant that the client’s representatives ignored the poor quality. Some contractors just aren’t capable of producing a quality project and clients should take responsibility for appointing incapable contractors who then produce poor quality work. But ultimately contractors are responsible for producing quality work that satisfies the project standards and specifications, irrespective of what their price was. A contractor who blames their keen price for their poor quality is unacceptable.
A client who accepts poor quality because they think that is the norm or can’t be bothered to ensure their contractor produces good quality deserves to live with a poor-quality project. But they are doing the construction industry a disservice and they’ll probably be the first to blame the contractor when things go wrong.
I published another article ‘Does Anyone Care about Quality Anymore’ which explored the decline of service and quality and what we as customers and clients could do.
There should be no excuse for poor quality work.
Why do contractors produce poor quality work?
There are many reasons for poor quality work which includes:
It is possible to produce good quality work. However it takes skilled people and commitment from all parties to ensure that the work satisfies the specifications and meet the quality standards. Contractors who produce poor quality work will be punished, it will ultimately cost them more, and their reputation will suffer.
We all need to take pride in our work. We should never accept poor quality work and service, and we all should be training and mentoring the next generation.
What will you do to ensure good quality work on your project?
This article is adapted from information in the author’s popular books: 'Successful Construction Project Management: The Practical Guide' and 'Building a Successful Construction Company: The Practical Guide' and 'Construction Project Management: Tips and Insights'
'Construction Claims: A Short Guide for Contractors' has just been published. These books are available on Amazon and other online book stores.
Paul publishes articles regularly on LinkedIn and his website.
Paul writes regular articles for other websites, gives lectures, mentors, and is available for podcasts and interviews.
© 2017 This article is not to be reproduced for commercial purposes without written permission from the author.
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Copyright 2016 - The attached articles cannot be reproduced for commercial purposes without the consent of the author.
The opinions expressed in the attached articles are those of the writer. It should be noted that projects are varied and different laws and restrictions apply which depend on the location of the contractor and the project. It's important that the reader uses the supplied information taking cognisance of their particular circumstances. The writer assumes no responsibility or liability for any loss of any kind arising from the reader using the information or advice contained herein.
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