![]() Good communication in construction is essential. Many problems arise because of poor communication, or when our messages are misunderstood. Unfortunately many in construction don’t realize how important it is to be able to communicate properly. Many don’t see the necessity of being able to write properly. Yet, project managers have to write letters all the time. Some of these letters could literally be worth millions of dollars. Why wouldn’t we want to put the effort into producing a clear and succinct letter that will convince our clients and customers to award a project to our company, or grant the variation claim we’ve submitted. So let’s have a quick English lesson – a lesson on writing project letters! Letters should:
Don’t assume the person reading the letter will have a grasp of all the facts, or know what you are talking about. The letter must be clear and understandable by someone not directly involved with the project – remember sometimes variation claims are assessed by third parties not directly involved with the day to day business on the project site. Poor grammar and spelling can detract from the intended message – even confusing the reader. A simple example is the confusion created by wrongly using the word” assess” instead of “access”. You might be submitting a claim because you could not access the work area. But obviously if you said you couldn’t assess the work area instead, this might not hold the same weight and importance. 15 Rules for construction variation claims and change orders "Learn how to submit winning variation claims and change orders." Professional communication is important in constructionTake care next time you submit project correspondence. Don’t let simple spelling mistakes and grammatical errors irritate the reader, cause confusion and perhaps even result in a variation claim being rejected. There are courses available that teach letter writing skills. Use the spelling and grammar checks on your computer. Double check your letters. Take time to consider what to write and how to best phrase it. Remember your letter could be worth thousands of dollars. Successful construction demands good communication To read more about the author’s books and find out where you can purchase them visit the pages on this website by clicking the links below:
To read more about the author visit the page 'Paul Netscher' Want to contact Paul Netscher please enter your details on 'Contacts' Find out how Paul Netscher can help you This article was first published on the ClockShark website.
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The opinions expressed in the attached articles are those of the writer. It should be noted that projects are varied and different laws and restrictions apply which depend on the location of the contractor and the project. It's important that the reader uses the supplied information taking cognisance of their particular circumstances. The writer assumes no responsibility or liability for any loss of any kind arising from the reader using the information or advice contained herein. "I have what I consider some of the best books on construction management."
Books are available from: Amazon.com Amazon.co.uk takealot.com kalahari.com Amazon.in Amazon.de Amazon.fr Amazon.it Amazon.com.au Powell's Fishpond uread bokus Amazon.ca Amazon.es Other retail stores Available in paperback or on Kindle "28 YEARS OF CONSTRUCTION PROJECT MANAGEMENT EXPERIENCE, DEVELOPING SUCCESSFUL CONSTRUCTION PROJECT MANAGERS AND BUILDING SUCCESSFUL CONSTRUCTION COMPANIES"
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