Contractors are only as good as their last mistake. So is their reputation.
Unfortunately, most people remember faults and very few remember excellent work and successful projects.
When asked which restaurants gave you good service or tasty food you’ll probably have to think, but if you’re asked which restaurant gave you bad service or poor food, you’ll probably recall the name instantaneously.
Construction is similar, and clients remember errors long after they’ve been remedied. They can be unforgiving. Even when your price is the cheapest, but your reputation is poor (even undeservedly), you’re not going to awarded the construction project.
One mistake can undo thousands of hours of hard work. That error may be caused by you or one of your employees. Even incidents you consider trivial can be problematic for the client.
Furthermore, clients talk to each other and word of a poor reputation quickly spreads.
It’s essential that all employees know the importance of delivering a quality construction project on time without safety, environmental or disciplinary breaches. Reputation is a team effort, and everyone (workers, supervisors and management) needs to understand how important it is that they portray the company in a good light, maintaining the contractor’s fine reputation in everything they do.
What makes a construction company's reputation good?
There are numerous factors that can build or destroy a contractor's reputation. These include:
Conclusion - a contractor's reputation is important
It’s imperative that your company has a good reputation and that you’re always on guard to protect it. A poor reputation may result in your company losing projects, even when your price is the cheapest. In addition companies with a good reputation often attract good employees. Nobody wants to work for a company with a bad reputation.
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Copyright 2016 - The attached articles cannot be reproduced for commercial purposes without the consent of the author.
The opinions expressed in the attached articles are those of the writer. It should be noted that projects are varied and different laws and restrictions apply which depend on the location of the contractor and the project. It's important that the reader uses the supplied information taking cognisance of their particular circumstances. The writer assumes no responsibility or liability for any loss of any kind arising from the reader using the information or advice contained herein.
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